Refund Policy

Overview

At send-file.online, we strive to provide excellent service. If you're not satisfied with your purchase, we offer refunds under the conditions outlined below.

All payments are processed securely by Paddle.com, our Merchant of Record. Paddle handles all billing, invoicing, and refund processing on our behalf.

Subscription Refunds

Monthly Subscriptions

• Within 30 days: Full refund available, no questions asked.
• After 30 days: No refund for the current billing period. You can cancel anytime to prevent future charges.

Annual Subscriptions

• Within 30 days: Full refund available, no questions asked.
• After 30 days: Pro-rata refund may be available at our discretion for unused months. Contact us to discuss your situation.

When you cancel a subscription, you retain access to PRO features until the end of your current billing period.

One-Time Purchases

One-time upload purchases (Single Small, Single Large) are eligible for refunds under the following conditions:

• Before upload: Full refund if you haven't used the upload credit yet.
• Technical issues: If you experienced technical problems that prevented you from uploading or sharing your file, contact us for a refund.
• After successful use: No refund once the file has been successfully uploaded and download links generated.

How to Request a Refund

To request a refund, you have two options:

Option 1: Contact Paddle Directly

Since Paddle is our payment processor, you can request a refund directly through them:

1. Find your payment receipt email from Paddle
2. Click the "Manage Subscription" or "Get Help" link in the email
3. Follow the instructions to request a refund

Option 2: Contact Us

Email us at info@send-file.online with:

• Your email address used for purchase
• Date of purchase
• Reason for refund request (helps us improve)

We typically respond within 24-48 hours and process refunds within 5-10 business days.

Exceptions & Non-Refundable Cases

Refunds may not be granted in the following situations:

• Terms violation: If your account was terminated due to violation of our Terms of Service.
• Fraudulent activity: If we detect fraudulent or abusive behavior.
• Chargebacks: If you have initiated a chargeback with your bank, we cannot process additional refunds.
• Repeated refund requests: Multiple refund requests from the same user may be declined.

Cancellation Policy

You can cancel your subscription at any time:

How to Cancel

1. Log in to your Dashboard
2. Go to Account Settings
3. Click "Manage Subscription" (redirects to Paddle)
4. Follow the cancellation instructions

Alternatively, use the subscription management link in any Paddle receipt email.

What Happens After Cancellation

• You keep PRO access until the end of your current billing period
• No further charges will be made
• After the period ends, your account reverts to Free plan limits
• Files with "unlimited retention" will be set to expire in 30 days
• You can download your files anytime before they expire

Contact Information

For refund requests or questions about this policy, please contact us:

Note: Refunds are processed by Paddle and will be returned to your original payment method. Depending on your bank, it may take additional time for the refund to appear in your account.